Online Privacy: Family Linens shares your concerns about privacy. The following policies are intended to protect your privacy and ensure that your personal information is safeguarded. As we continue to develop our web site and take advantage of technologies to improve the services we provide, our policies will continue to evolve.
Currently, FamilyLinens.com gathers online customer information to enhance your online shopping experience and for marketing purposes. We collect information from you when you register to purchase, and when you register for email.
This personal information is never shared with or sold to other businesses. The information you provide upon registering to purchase items includes general facts necessary for us to complete your order -- your name, mailing address, shipping addresses, email address, and credit card number. Your credit card number is privileged information and will at no time be shared with a third party. Your online account information is stored and maintained in a secure location separate from the FamilyLinens.com web site.
Credit Card Security: Family Linens encrypts all information sent via the Internet, so that data arrives privately and securely at its destination. This enables our customers to protect transmitted messages against unauthorized reading.
Sales Tax: We are required by law to collect sales tax on orders being shipped to California, where we are headquartered. California State law requires tax to be assessed on the total purchase, including shipping and handling charges. If you are shipping to any other destination in the United States, sales tax will not be charged on your purchase.
Product Display: Family Linens makes every effort to display the products featured on FamilyLinens.com as accurately as possible. However, the display and color capabilities of your particular computer monitor may affect the colors you actually see on the screen. In an attempt to show you fine detail, or part of a product that we find exceptional, our photographs are cropped tightly. In the case of Family Linens Creations, we provide you with small diagrams which indicate the full proportion or layout of each piece. If you would like to see a different view of a particular piece, please send us and we will send you a snapshot in the mail.
Artisan and Antiques Products: The yarn-dyed fabrics and embroidered cloths offered by FamilyLinens.com have been culled and collected from French flea markets and Parisian street stalls. The items in Family Linens Creations are repaired, reworked, and reassembled into novel bedding. The items in the other three categories are sold as is. Part of the charm of our textile finds lies in their mended patches, pin holes, and imperfections. Each piece is unique and therefore imperfect.
Product Availability: Each item for sale at FamilyLinens.com is unique. When we have multiples in stock, it is indicated on the Order List. We will advise you immediately should the item chosen be sold. Don't hesitate to if you have questions concerning the availability of a particular item.
Order Processing: Most orders are processed within 48 hours of receipt (processing time does not include weekend days). Each item in our web store is unique. You will be informed immediately by email or fax if the item you have chosen has already been purchased. Orders placed on Saturday and Sunday will be processed the following Monday. Orders are processed and shipped on business days only (Monday through Friday, excluding major holidays). There is a 5 percent surcharge on "rush" orders. We can accept orders for delivery to international addresses outside the United States, but a follow-up fax and email will be sent informing you of the extra charge for shipping and handling before the purchase is confirmed.
Insurance: All items are insured against damage. Claims must be made to Family Linens within 7 days of receiving the items and should be documented with photographs. In some cases, your insurance claim may be subject to inspection. Therefore, keep the packaging and merchandise in its original condition as best as possible. If you believe you have an insurance claim, please immediately.
Returns: If for any reason you are not satisfied with your Family Linens purchase, you have 10 days to return items in their crisp professionally laundered condition to:
Returns should be sent by UPS or insured Priority Mail for your protection and to insure prompt delivery. Please include your purchase receipt with all returns. We're sorry, but return shipping fees are not refundable. Once the item has been inspected, we will send you a check in the amount of the purchase price.
Questions? Special Requests?: Should you have any questions concerning the shipment of an order, please To verify the shipping status of your order, please supply your order number with all communications.
If you have special requests, we look forward to helping you. Please do not hesitate to We will be pleased to research Parisian flea markets for you, and assist you with your decorating needs.